Privacy Policy

Last Updated: February 2, 2026

1. Introduction

This Privacy Policy describes how we collect, use, store, share and protect your personal information when you visit our website, use our mobile applications, purchase our products or interact with our services (collectively referred to as the "Service").

We take your privacy seriously and are committed to protecting your personal data in compliance with applicable data protection laws. This document explains our practices regarding your information and your rights related to that data.

Please read this Privacy Policy carefully. By using our Service you agree to the practices described in this document. If you do not agree, please do not use our website or services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily give us, including:

• Full name or username
• Email address
• Phone number (optional)
• Postal / billing / delivery address
• Payment information (card details are processed securely by third-party payment providers)
• Account login credentials (username and password)
• Profile picture or avatar (if you upload one)
• Messages, comments, reviews or other content you submit
• Any information you provide when contacting our support team

2.2 Automatically Collected Information

When you use our Service we automatically collect certain technical data, such as:

• IP address
• Browser type and version
• Operating system and platform
• Device type and unique device identifiers
• Pages visited, time spent on pages, and navigation paths
• Referral source (the website you came from)
• Approximate geographic location (city/country level derived from IP)
• Cookies, pixels, tags and similar tracking technologies data

2.3 Information from Third Parties

We may receive information about you from external sources, for example:

• Analytics and advertising partners
• Social media platforms (when you log in using social accounts)
• Fraud prevention and identity verification services
• Business partners we collaborate with

3. How We Use Your Information

We use collected data for the following purposes:

1. To create, maintain and secure your user account
2. To process orders, payments, deliveries and returns
3. To provide customer support and respond to your inquiries
4. To send important service-related messages (order confirmation, password reset, security alerts)
5. To personalize your experience and show relevant content / product recommendations
6. To send marketing communications (only if you gave consent)
7. To improve our website, products and services
8. To detect, prevent and investigate fraud, abuse or security issues
9. To analyze usage trends and optimize performance
10. To comply with legal obligations, resolve disputes and enforce agreements
11. For any other purpose you explicitly consent to

4. Sharing Your Information

We do not sell your personal data. We may share information in the following limited cases:

• With service providers who perform functions on our behalf (payment processors, shipping companies, cloud hosting, email services, analytics providers)
• With business partners when you purchase jointly offered products or services (with your consent)
• With legal authorities if required by law, court order, subpoena or similar process
• In connection with a merger, acquisition, bankruptcy or sale of company assets
• To protect the rights, property or safety of our company, users or the public

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage and deliver personalized content. Please see our separate Cookies Policy for detailed information.

6. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this policy or to meet legal, accounting or reporting obligations.

After that period we securely delete or anonymize the data. Account data is usually kept while your account is active and for a reasonable period after account closure.

7. Your Rights

Depending on your country/region you may have the following rights:

• Access to your personal data we hold
• Correction of inaccurate or incomplete data
• Deletion of your data (subject to legal exceptions)
• Restriction of processing in certain situations
• Data portability (receive your data in structured format)
• Objection to processing (including direct marketing)
• Withdraw consent at any time (when processing is based on consent)

To exercise any of these rights, please contact us via email.

8. Data Security

We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, misuse or alteration. These include encryption, access controls, firewalls and regular security reviews.

Despite our efforts, no internet-based system can be 100% secure. You should protect your login credentials and notify us immediately of any suspected unauthorized access.

9. International Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction, including countries that may have different data protection standards. We use appropriate safeguards (such as standard contractual clauses) to protect your data during such transfers.

10. Children's Privacy

Our Service is not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent/guardian and believe we have collected data from your child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Significant changes will be communicated through prominent notice on the website or via email (where appropriate).

We encourage you to review this policy periodically.